Travel Concierge FAQ
What is a travel concierge?
The term comes from the hotel world, where a concierge, who usually lives on the premises, takes the welfare of every person staying in their hotel as a personal responsibility. But unlike a hotel concierge, a travel concierge has just one responsibility: you and your party.
What services can a travel concierge provide?
A travel concierge has a wide range of responsibilities, infinitely customizable to the scope of your trip. These may include:
- Booking your flights
- Suggesting an itinerary
- Meeting you upon arrival and accompanying you on any desired portion of your trip
- Securing your hotel bookings
- Making restaurant reservations
- Buying tickets for entertainment events
- Helping you with any day-to-day issues that may arise
What services are beyond the scope of a travel concierge?
Though we attempt to fulfill any reasonable request, there are a few services that are outside the scope of a travel concierge, including:
- Gossip. Part of a concierge’s job is discretion, so we will be unable to advise you on the movements of celebrities or other clients. This includes making personal introductions to celebrities.
- Illegal or immoral activities. A concierge will do anything to fulfill your request within the scope of the law, and cannot assist in buying illegal goods and services, or helping you engage in illegal or dubiously legal conduct.
- Booking tickets to truly sold-out shows. Sometimes, there are strings a concierge can pull to get tickets, but if a show is truly sold-out, that is unfortunately outside our control.
- Reversing event cancellations or defying health protocols. Similarly to the above, if an event is cancelled due to health or safety reasons, that is a decision made by the venue and outside our control.